Terms of Service

Effective Date: [Effective date not configured] Version: 1.0 Company: AJTech LLC Address: [Business address not configured] Support: support@example.com Privacy Contact: privacy@example.com

These Terms of Service are a legal draft intended for review by qualified counsel before production launch.

1. Introduction

These Terms of Service ("Terms") govern access to and use of the Orbelyra platform, including the web application, backend services, mobile experiences, APIs, media-processing features, social-media integrations, subscription billing, and related services (collectively, the "Service"). By creating an account, accepting an invitation, accessing a workspace, connecting a social account, uploading content, approving a media version, scheduling a publication, or otherwise using the Service, you agree to these Terms.

If you use the Service on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.

These Terms incorporate by reference the Privacy Policy, Data Deletion Policy, Acceptable Use Policy, Cookie Policy, Copyright Infringement Policy, and Community Guidelines.

2. Definitions

"Customer" means the business, organization, or individual that owns a customer workspace and pays for or receives access to the Service.

"Customer User" means the individual customer-side user who owns or manages a workspace. The application may internally store this role as "owner" and display it as "User."

"Workspace" means a tenant-isolated customer environment containing assets, versions, comments, publishing records, social connections, billing status, settings, and audit records.

"Operations Admin" means authorized platform staff who may manage assigned customer workspaces, assign Editors and Uploaders, monitor workflow status, and support customer operations.

"Editor" means authorized platform staff assigned to download customer media, create revised creative files outside the Service, upload immutable edited versions, and participate in review discussions.

"Uploader" means authorized platform staff assigned to prepare platform-specific publishing metadata, schedule or initiate publishing jobs, retry permitted failures, and coordinate publishing instructions.

"Platform Super Admin" means internal platform personnel with explicit platform-level administrative access to manage staff, operational settings, customer assignments, and system health.

"User" means any Customer User, Operations Admin, Editor, Uploader, Platform Super Admin, invited user, or other person using the Service.

"User Content" means media, files, images, videos, captions, titles, tags, comments, publishing instructions, metadata, and other content submitted to or processed by the Service.

"Approved Version" means the exact immutable media asset version approved by a Customer User for publication or further publishing preparation.

"Connected Social Account" means a Meta, Facebook, Instagram, TikTok, Google, YouTube, or other supported third-party account authorized through OAuth or a similar provider authorization process.

3. Eligibility

You must be at least the age of majority in your jurisdiction and legally able to enter into these Terms. If you access the Service for a business, you must have authority to act for that business. You may not use the Service if you are barred from doing so by applicable law, by sanctions rules, or by the policies of a connected social-media platform.

4. Account Registration

You must provide accurate account, contact, and business information. You are responsible for maintaining the confidentiality of your login credentials, completing email verification when required, securing your sessions, and promptly notifying us of unauthorized access. You may not share accounts in a way that bypasses role-based access controls, audit logging, billing limits, or security protections.

5. Workspace Ownership

The Customer User controls the customer workspace subject to these Terms and the applicable subscription. The Customer User is responsible for workspace settings, connected social accounts, uploaded content, final review decisions, publishing instructions, and subscription obligations. We may require verification of workspace ownership, business authority, or social-account authority before enabling certain features.

6. Staff Accounts and Invitations

Platform staff access is separate from customer workspace membership. Operations Admins, Editors, Uploaders, and Platform Super Admins receive permissions according to platform-level staff profiles and assignment records. Staff invitations are issued through secure tokenized workflows. Staff members must create and maintain their own credentials and may not access customer workspaces except as authorized by assignment, role, or explicit administrative permission.

7. Customer Responsibilities

Customers are responsible for ensuring that User Content is lawful, accurate, authorized, and suitable for publication. Customers must have all rights, licenses, permissions, releases, and approvals necessary to upload, process, edit, approve, schedule, and publish User Content, including permissions for music, likenesses, trademarks, copyrighted material, regulated claims, endorsements, testimonials, and disclosures. Customers are responsible for final approval of the exact media version and publishing metadata.

8. Editor Responsibilities

Editors may download and edit assigned media only for authorized customer workflow purposes. Editors must not reuse, retain, publish, distribute, or disclose customer content outside the authorized workflow. Editors must upload revised files as new immutable versions and must not attempt to overwrite previous versions, alter approval history, approve assets, publish assets, or access unassigned customer content.

9. Uploader Responsibilities

Uploaders may access only approved versions and publishing instructions assigned to them. Uploaders are responsible for accurately entering captions, titles, tags, platform metadata, privacy settings, disclosure settings, schedules, and other publishing details according to customer instructions and applicable platform rules. Uploaders must not edit creative files, approve creative versions, replace approved versions attached to scheduled posts, or publish content outside assigned workflows.

10. Platform Rules

Users must follow all role restrictions, tenant boundaries, security controls, audit requirements, and workflow safeguards. Users may not attempt to bypass Row-Level Security, authentication, role authorization, immutable media versioning, OAuth token protection, publishing idempotency, billing controls, rate limits, or operational safeguards.

11. User Content

Customer retains ownership of uploaded media and other User Content. Uploading User Content does not transfer ownership to us. The Service maintains media assets and immutable version history to support review, approval, auditability, scheduling, publishing, troubleshooting, and legal or operational recordkeeping. User Content may be processed to create proxy previews, thumbnails, normalized media derivatives, metadata, checksums, and publishing snapshots.

12. Intellectual Property

We and our licensors retain all rights in the Service, software, documentation, designs, workflows, infrastructure, security controls, trademarks, and other platform materials. Except as expressly permitted by these Terms, you may not copy, modify, reverse engineer, resell, sublicense, or exploit the Service or its underlying technology.

13. License Granted to the Platform

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, back up, transmit, copy, process, preview, transcode, transform, display, make available to authorized workflow participants, schedule, and publish User Content solely as necessary to provide, secure, support, operate, improve, and document the Service and to perform actions authorized by you or your workspace. This license does not give us ownership of User Content and ends when no longer necessary for the Service or lawful retention obligations.

14. Copyright Complaints

If you believe content on the Service infringes your copyright, follow the Copyright Infringement Policy and contact us with information sufficient to identify the copyrighted work, the allegedly infringing content, your contact information, a statement that you have a good-faith belief the use is not authorized, and a statement that your notice is accurate. We may remove or restrict content and may terminate repeat infringers where required by law or policy.

15. Acceptable Use

You must use the Service only for lawful business marketing workflow purposes. You must comply with applicable laws, these Terms, the Acceptable Use Policy, Community Guidelines, social-platform policies, subscription limits, and any instructions presented in the product. You must not misuse storage, upload, publishing, OAuth, webhook, email, chat, or worker systems.

16. Prohibited Content

You may not upload, approve, schedule, publish, or facilitate content that is illegal, infringing, deceptive, defamatory, harassing, hateful, sexually exploitative, malicious, fraudulent, spammy, privacy-invasive, or otherwise prohibited by applicable law or platform policy. You may not upload malware, exploit code, unauthorized personal data, credentials, or content designed to impersonate others, evade moderation, manipulate engagement, or circumvent social-platform restrictions.

17. AI Features

If AI-assisted features are enabled, they are provided to help draft, summarize, classify, translate, tag, caption, or otherwise assist workflow tasks. AI outputs may be inaccurate, incomplete, or unsuitable for publication. Customers remain responsible for reviewing, approving, and legally validating any AI-assisted output before use. We may disable AI features, limit usage, or require additional terms for AI functionality.

18. Social Media Integrations

The Service may allow Customers to connect third-party social accounts through OAuth or related authorization flows. Integrations may include Meta, Facebook, Instagram, TikTok, Google, and YouTube. The Service uses connected accounts only for authorized functionality, such as retrieving safe account identity, verifying publishing eligibility, preparing posts, uploading approved media, publishing approved content, polling publishing status, refreshing authorized account metadata, and troubleshooting failed publishing.

19. Meta/Facebook/Instagram Terms

Your use of Meta, Facebook, and Instagram functionality is subject to Meta's applicable terms, developer policies, platform policies, community standards, and review requirements. You must have authority to connect the selected Facebook Page, Instagram professional account, or related business asset. Meta may change APIs, review status, permissions, quotas, availability, or account eligibility at any time.

20. TikTok Terms

Your use of TikTok functionality is subject to TikTok's applicable terms, developer policies, content posting requirements, community guidelines, audit status, sandbox restrictions, privacy controls, creator eligibility, and rate limits. Where an unaudited TikTok client or testing environment requires private posting or SELF_ONLY behavior, the Service may restrict available publication options accordingly.

21. Google/YouTube Terms

By connecting or using YouTube functionality, you also agree to be bound by the YouTube Terms of Service. You acknowledge that YouTube functionality may be subject to the Google Privacy Policy, YouTube API Services policies, quota limits, channel eligibility, upload rules, visibility settings, and Google account authorization controls.

22. OAuth Authorization

When you connect a social account, you authorize the Service to use the access granted by the provider for the specific integration features you enable. We do not receive your social-platform password. OAuth tokens are stored securely and are not shown to Customers, workspace staff, frontend code, logs, or support dashboards. You may disconnect a Connected Social Account through the Service where available or revoke authorization directly at the provider.

23. Publishing Authorization

Publishing requires an approved exact media version and explicit publication details. Before publishing, the Service may display provider, connected account, approved version, caption or title, tags, privacy or visibility, scheduling time, and required disclosures. By confirming publication, you authorize the Service to submit the approved content and metadata to the selected platform and account.

24. Scheduling

Scheduled posts rely on immutable publishing snapshots that reference an approved version, selected social account, platform metadata, schedule time, and timezone. The Service may preserve the scheduled instant even if workspace timezone settings change. We do not guarantee that a scheduled post will publish at an exact time if affected by platform outages, quota limits, worker delays, account restrictions, invalid media, missing permissions, payment restrictions, or force majeure events.

25. Subscription Plans

Subscription plans may define limits for users, workspaces, uploads, storage, connected social accounts, media size, media duration, scheduled posts, publishing volume, integrations, support, and other entitlements. We may change plan features prospectively, subject to applicable notice requirements.

26. Billing

Billing may be processed through Stripe or another payment provider. You authorize us and our payment processors to charge applicable fees, taxes, renewals, overages, and other amounts associated with your subscription. You must keep payment information accurate and authorized.

27. Renewals

Subscriptions may renew automatically until canceled. Renewal terms, billing periods, cancellation timing, trial periods, and proration rules may be displayed at checkout, in invoices, or in the billing portal. Canceling a subscription may affect future access and publishing entitlements after the applicable period or grace period.

28. Refund Policy

Unless a separate written agreement or applicable law provides otherwise, fees are non-refundable once charged. We may provide credits or refunds at our discretion. Refunds do not waive future fees, and cancellation does not automatically create a refund for prior periods.

29. Taxes

Fees may exclude taxes, duties, levies, or similar assessments. You are responsible for applicable taxes except taxes based on our income. Where required, payment processors may calculate, collect, remit, or report taxes.

30. Service Availability

We aim to provide a reliable Service, but we do not guarantee uninterrupted access, error-free operation, exact publishing timing, continuous provider availability, or permanent availability of any third-party API. The Service may be unavailable due to maintenance, deployments, provider outages, quota exhaustion, platform review limits, network failures, security events, or other causes.

31. Third-Party Services

The Service depends on third-party services such as hosting providers, databases, Redis or queue infrastructure, media storage, KMS or key management, email providers, Stripe, Meta, TikTok, Google, YouTube, analytics, logging, and monitoring providers. We are not responsible for third-party services outside our reasonable control. Third-party terms may apply separately.

32. Security

We maintain technical and organizational safeguards designed to protect the Service, including authentication, secure sessions, email verification, role authorization, tenant isolation, Row-Level Security, encrypted OAuth credential storage, immutable media versions, audit logs, structured logging with redaction, and operational controls. No system is perfectly secure. You must promptly report suspected security issues to support@example.com and must not conduct unauthorized security testing.

33. Privacy

Our Privacy Policy explains how we collect, use, store, disclose, retain, and delete personal data and platform API data. Our Cookie Policy explains strictly necessary cookies and browser storage. By using the Service, you acknowledge those policies. For privacy requests, contact privacy@example.com.

34. Data Retention

We retain data as needed to provide the Service, maintain security, comply with legal obligations, resolve disputes, enforce agreements, preserve audit logs, support publishing history, honor deletion requests, and meet platform policy requirements. Some records, such as audit logs, billing records, security events, and publication history, may be retained after account termination where legally or operationally necessary.

35. Account Suspension

We may suspend or restrict accounts, workspaces, uploads, processing, OAuth connections, publishing, staff access, or billing entitlements if we reasonably believe there is abuse, fraud, nonpayment, security risk, illegal content, platform-policy violation, account compromise, excessive operational risk, or violation of these Terms.

36. Account Termination

You may request account deletion or cancel your subscription through available account or billing controls. We may terminate access if you materially breach these Terms, fail to pay, violate law or platform policy, misuse the Service, or create unacceptable security or operational risk. Termination may disable active sessions, revoke social credentials, stop future publishing, and restrict access to the Service.

37. User Data After Termination

After termination, we may delete or disable User Content and account data according to our retention practices, legal obligations, backup cycles, platform policies, and customer agreements. We may retain limited records needed for security, audit, billing, legal compliance, dispute resolution, and fraud prevention. You should export or preserve needed materials before terminating the Service where export functionality is available.

38. Disclaimers

The Service is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, exact publishing timing, platform approval, social-platform availability, and any result from using the Service.

39. Limitation of Liability

To the maximum extent permitted by law, AJTech LLC and its affiliates, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost goodwill, lost data, publishing delays, platform takedowns, provider outages, or business interruption. Our aggregate liability for claims relating to the Service will not exceed the amounts paid by the Customer for the Service during the twelve months before the event giving rise to liability, or one hundred U.S. dollars if no fees were paid, unless applicable law requires otherwise.

40. Indemnification

You will defend, indemnify, and hold harmless AJTech LLC and its affiliates, officers, employees, contractors, and suppliers from claims, damages, liabilities, costs, and expenses arising from User Content, publishing instructions, connected social-account use, your violation of these Terms, your violation of law or platform policy, your infringement or misappropriation of rights, your misuse of the Service, or unauthorized use of your account.

41. Governing Law

These Terms are governed by the laws of [Governing jurisdiction not configured], without regard to conflict-of-law principles, unless applicable law requires otherwise.

42. Dispute Resolution

Before filing a claim, the parties will attempt to resolve disputes informally by contacting support@example.com and providing a reasonable description of the issue. If the dispute is not resolved, disputes will be handled in the courts or forum specified by applicable law or a separate written agreement. Counsel should review this section before production launch to determine whether arbitration, class-action waiver, venue, or consumer-law provisions are appropriate.

43. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government action, internet failures, provider outages, payment processor failures, platform API changes, security incidents, power failures, supply-chain failures, or other force majeure events.

44. Changes to the Terms

We may update these Terms from time to time. If changes are material, we may provide notice, update the effective date, and require acceptance before continued use of affected features. Continued use after an update becomes effective means you accept the updated Terms.

45. Contact Information

Legal entity: AJTech LLC

Business address: [Business address not configured]

Support email: support@example.com

Privacy email: privacy@example.com

Governing jurisdiction: [Governing jurisdiction not configured]